Joseph Gozditis (RingtownJoe)
It seems that the Tracfone App has gotten progressively better over the years. It did have a few hiccups along the way but the latest version seems stable and reliable and have not had any issues with it. Have been a Tracfone customer for over 10 years and have seen some struggles with the App. To be fair, there have been issues with other Android apps as well as Android evolved from version to version.
16 people found this review helpful
TracFone Wireless, Inc.
July 12, 2020
Hi Joseph Gozditis. We do apologize to hear that you are having some issues. To help you with your concern, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611. ^Jupiter
Charles Watkins
Something seriously wrong with the most recent update. Was initially logged in with access. Upon re-opening after instalation of update any attempt to navigate repeatedly post an "Error" message with an option to "Log Off" After logging off, my sign in information are both rejected. The app has only improved over time and has been working perfectly until now. Yes, I anticipate you will fix it.
2 people found this review helpful
TracFone Wireless, Inc.
October 20, 2021
Hi, Charles Watkins. Thank you for your rating and feedback. Should you need assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611. ^Ramel
wyo1971cowgirl
Works perfect when my phone's not connected to a secure VPN. Stopped working one day; a few weeks later I discovered it had to do with whether or not I turned on Norton's secure VPN. When my phone is connected to a VPN, app won't access my account summary. It asks for my phone no., email, serial or SIM card no. to try to access my account. Once I input any one of those, I get the error: "SORRY, SOMETHING WENT WRONG Response failure." Is there a perfectly normal reason for this?
1 person found this review helpful
TracFone Wireless, Inc.
June 1, 2020
Hi, wyo1971cowgirl. We apologize for any issue you might be having. For assistance, copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. ^Ramel